If you want an exchange, or a refund, please send us your item by mail, in, necessarily accompanied by the delivery note that was provided with the delivery in your package, mentioning EXCHANGE or REFUND REQUEST, and the reason of this return. Return shipping costs are not refunded, and remain the responsibility of the customer.
In case of exchange, we take care of the shipping costs for the shipping of your exchange (which we make upon return of your item)
According to our general conditions of sale, specified on the site,
You have 14 days maximum, from the date of receipt of your order, to make your return, beyond, no request will be accepted, so no refund will be accepted after this time,
You must return your purchase, new, unworn, in its original packaging, with labels and invoices, without traces or stains, or smell (perfume, tobacco, cooking or other) or animal hair or any other degradation that would make the item unmarketable, because of the intimate nature, and, for obvious hygiene issues, swimsuits must be returned in their packaging with protective tape.
Upon receipt of the return and verification of the item in accordance with our return conditions, we will make the exchange or refund, if and only if the return is in accordance with our Conditions, and if the return period is respected.
After receiving the return according to our terms and conditions, we will make the exchange or refund.